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House Glow Cleaning – Terms & Conditions of Service

Thank you for choosing House Glow Cleaning. We’re truly grateful for the opportunity to serve you and are dedicated to delivering professional, consistent, and trustworthy cleaning services that make your home shine—while ensuring transparency and respect in every interaction.

This document outlines the policies and service standards that help us maintain the quality, reliability, and professionalism our clients deserve. By booking with us, you acknowledge and agree to the terms below.

Warm regards,
Maria Fiche
House Glow Cleaning Team

OUR MISSION

To brighten lives by creating clean, comfortable, and organized living spaces—allowing clients to relax, breathe easier, and enjoy their homes without the stress of upkeep.

OUR VISION

To become the most trusted name in home cleaning by delivering top-tier service, treating every home with care, and maintaining integrity and compassion in everything we do.

SERVICE AGREEMENT SECTIONS

  1. Client Responsibilities

  2. Property Access

  3. Payments & Charges

  4. Cancellations & Rescheduling

  5. Ethics & Non-Compete Policy

  6. Contact Information

  7. Cleaning Supplies & Equipment

  8. Add-On Services & Pricing

  9. Laundry Policy

  10. Service Exclusions

  11. Satisfaction Guarantee

  12. Liability & Damage Disclaimer

  13. Pet Policy

  14. Final Considerations

1. CLIENT RESPONSIBILITIES

To help us provide the best service possible, please:

  • Clear floors and countertops of clutter before our arrival

  • Safely store fragile or valuable items

  • Provide paper towels and trash bags

  • Ensure our team has safe and unobstructed access to your property

2. PROPERTY ACCESS

  • Access may be provided through a door code, garage code, lockbox, or temporary key.

  • If our team cannot access your home at the scheduled time, the full service fee will apply.

  • For security reasons, we do not store physical keys.

3. PAYMENTS & CHARGES

  • A valid credit or debit card is required to schedule service.

  • A pre-authorization hold is placed one day prior to your appointment.

  • Your card will only be charged after the cleaning is completed.

  • Payments more than 7 days late are subject to a 5% late fee.

  • Our cleaners do not handle billing or payment disputes—please contact our office directly for any payment-related questions.

4. CANCELLATIONS & RESCHEDULING

  • Cancellations or reschedules must be made at least one full business day in advance.

  • Same-day cancellations or lockouts are billed at the full service rate.

  • Monday appointments must be canceled or rescheduled by the preceding Saturday.

  • Recurring clients who miss scheduled visits will be charged at the rate of the next cleaning frequency (e.g., weekly → bi-weekly → monthly).

  • If more than 4 weeks pass between cleanings, pricing will revert to the one-time service rate.

5. ETHICS & NON-COMPETE POLICY

Every member of the House Glow Cleaning team signs a strict Non-Compete and Ethics Agreement.

  • Our cleaners are not permitted to accept private cleaning work from House Glow Cleaning clients during or for 12 months following their employment.

  • If a cleaner solicits private work, please report it to our office immediately.

6. CONTACT INFORMATION

Phone/Text: (650) 431-6597
Email: info@houseglowcleaning.com
Business Hours:
Mon–Fri: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 12:00 PM

Messages received outside business hours will be returned on the next business day.

7. CLEANING SUPPLIES & EQUIPMENT

We provide all the professional tools, vacuums, and eco-friendly cleaning products necessary to perform your service.

If you prefer us to use your personal supplies:

  • They must be safe, clean, and in good working condition.

  • Please notify us in advance.

Important: House Glow Cleaning is not responsible for damage caused by client-supplied products or tools. The satisfaction guarantee does not apply if personal supplies are used.

Please ensure paper towels and trash bags are available at each visit.

8. ADD-ON SERVICES & PRICING

Enhance your cleaning experience with our optional add-ons:

  • Refrigerator (full clean): +$40 each

  • Freezer: +$30 each

  • Oven interior: +$40 each

  • Garage cleaning: Starting at $70+

  • Dishes (full sink): +$40

  • Blinds: +$8 each

  • Interior windows: +$10 each

  • Balcony/patio sweep/vacuum: Custom quote available

Special Services:

  • Move-in/out or one-time cleanings: Require full upfront payment of $250.

We do not clean:

  • Blood, vomit, or human/pet waste

  • Infestations (roaches, fleas, spiders, etc.)

  • Mold or biohazardous materials

9. LAUNDRY POLICY

We do not provide personal laundry services. However, we can wash one load of linens or towels if:

  • A washer and dryer are available on-site, and

  • The client provides the detergent.

10. SERVICE EXCLUSIONS

Our team does not perform the following:

  • Cleaning extreme clutter or hoarding conditions

  • Washing or scraping walls

  • Cleaning exterior windows

  • Climbing ladders over two steps

  • Moving or lifting items over 25 lbs

  • Polishing hardwood floors

  • Handling TVs, computer monitors, or other electronic screens

  • Cleaning up biological or hazardous waste

11. SATISFACTION GUARANTEE

Your satisfaction means everything to us.
If you’re not happy with your cleaning, please contact us within 24 hours of service. We will:

  • Schedule a complimentary re-clean of the specific area(s) of concern.

Please note:

  • Requests received after 24 hours will not qualify for a redo.

  • Refunds are not provided.

  • Additional tasks or add-ons during a redo may incur extra charges.

12. LIABILITY & DAMAGE DISCLAIMER

While every precaution is taken, House Glow Cleaning cannot be held responsible for damage caused by:

  • Normal wear, deterioration, or faulty installations (e.g., blinds, flooring, appliances).

  • Fragile or aging surfaces that naturally degrade.

  • Sentimental or high-value items—these should be handled personally by the client.

Clients are responsible for alerting us in writing about delicate or high-risk items prior to cleaning.

13. PET POLICY

We love pets! For everyone’s safety:

  • Please secure pets during cleaning visits.

  • Our cleaners do not handle litter boxes, pet waste, or urine/vomit cleanup.

  • Cleaners are not trained or equipped to manage biological hazards involving animals.

14. FINAL CONSIDERATIONS

  • Bookings are confirmed on a first-come, first-served basis.

  • Room counts must be accurate; additional rooms or home offices will be billed accordingly.

  • Partial or selective room cleanings are available only by prior arrangement.

  • Each visit covers a full-property cleaning—we do not rotate rooms.

  • All new clients begin with a deep cleaning service to establish a baseline standard.

  • In certain cases, some organization or preparation may be needed before cleaning begins.

At House Glow Cleaning, our mission is to make your home feel brighter, fresher, and healthier after every visit. Thank you for trusting us to care for your home as if it were our own.

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